Urban Mist Vapes ships across Canada from our store at 2133 Royal Windsor Dr #3, Clarkson, Mississauga. If you're in the GTA or Hamilton area, you can also get same-day delivery at your doorstep.
Same-Day Local Delivery
When your postal code is in one of our delivery areas, Local Delivery shows up at checkout next to our regular shipping options. You don't need a code or any extra steps.
GTA Same-Day Delivery
FREE Shipping over $69 | $8.99 on orders under $69
Order by 3 PM (2 PM on Sundays) for same-day delivery. Your order will arrive anytime between 3 PM to 10 PM. We deliver 7 days a week. Our driver will call or text you before they arrive. Orders placed after the cutoff are delivered on the next delivery day.
Serving customers across the GTA and Hamilton, with delivery available in Toronto, Mississauga, Oakville, Burlington, Brampton, Milton, Vaughan, Markham, Richmond Hill, and Hamilton.
Free Local Delivery
Free on orders of $30 or more.
We deliver for free in Waterdown, Carlisle, Millgrove and Bronte (Oakville). Place your order by 3:30 PM, Monday to Saturday, and it arrives the same evening after 4 PM. Orders placed on Sunday are delivered on Monday. Orders placed after the cutoff are delivered on the next delivery day.
Areas we don't deliver to locally
Same-day delivery isn't available in Durham Region (Pickering, Ajax, Whitby, Oshawa), Newmarket, Aurora, Georgetown, Niagara or Kitchener-Waterloo. Orders to these areas ship with our regular Ontario shipping rates below.
Shipping Across Canada
If you're outside our local delivery areas, your order ships with tracking. Once your order is on its way, you can follow it with the tracking details we send you. Delivery times depend on the carrier and your province.
| Region | Standard Shipping | Free Standard Shipping Over | Express Shipping |
|---|---|---|---|
| Ontario | $13 | $69 | $25 |
| Alberta, British Columbia, Manitoba, Saskatchewan, New Brunswick, Nova Scotia, Newfoundland and Labrador, Prince Edward Island | $15 | $99 | $30 |
| Quebec | $15 | $99 | $30 |
| Yukon, Northwest Territories, Nunavut | $20 | $149 | Not available |
We only ship within Canada. We do not ship internationally.
Please note: Orders shipped to Quebec must comply with provincial vaping laws, including restrictions on flavoured products. Some items may not be available for delivery to Quebec addresses.
Age Verification
You must be at least 19 years old to buy from Urban Mist Vapes, or the legal age in your province or territory if it is higher.[Needs to be confirmed by Rafay]
Every delivery requires valid government-issued photo ID that matches the name on the order. Please keep these points in mind:
- The person receiving the order must be present and show valid photo ID proving they are of legal age.
- Another adult at the same address can accept the order if they show their own valid ID.
- We can't leave packages at the door, in a mailbox, with a concierge, or with a neighbour.
- A working Canadian phone number is required for local delivery so the driver can reach you.
Missed or Failed Deliveries
If no one is available to receive your order, or valid ID can't be shown, the package goes back to our store. [Rafay to confirm: redelivery fee and the fee that applies when delivery fails because of missing or invalid ID.]
To arrange another delivery, contact us at admin@urbanmistvapes.com.
Order Changes
If you need to change your order, email us at admin@urbanmistvapes.com as soon as you can. Once an order leaves our store, it can't be changed.
Lost or Damaged Packages
If your package arrives damaged or doesn't arrive at all, contact us within 5 days of the delivery date at admin@urbanmistvapes.com. We'll open a claim with the carrier and keep you updated. [Rafay to confirm: whether the outcome is a replacement or a refund once the claim closes.]
Questions?
If you have any questions about shipping or delivery, email us at admin@urbanmistvapes.com and we'll get back to you.
