Frequently Asked Questions (FAQs)
1. Are you the same company as Ministry of Vapes / Switch Vape?
Yes! We’ve been serving the Canadian vape community since 2012 (as Switch Vape & Lastly as Ministry of Vapes). We recently evolved into Urban Mist Vapes to better reflect our focus on community and connection, but we still have the same management, expertise, and commitment to quality you’ve trusted for over a decade.
2. What makes Urban Mist different?
We don’t just sell vapes — we build Relationships & Connections. No pressure, no rush. Just honest guidance from people who actually care.
3. How does the Free Shipping offer work?
We offer FREE expedited shipping anywhere in Canada on all orders over $100 (before taxes). If your order is under $100, standard carrier rates will apply at checkout.
4. How do I claim my Free Starter Kit?
It’s simple! Once your cart total reaches $150 or more, a free starter kit will automatically be added to your order as our gift to you. Note: Starter kit models/colors are subject to availability.
5. Can I mix and match for the Bundle Discounts?
Absolutely. We encourage you to explore!
- Add any 3 items to your cart, and a 5% discount will be automatically applied to those items.
- Add any 5 items, and the discount bumps up to 10%.
6. What are the perks of becoming an Urban Mist Member?
When you create an account and join our community, you instantly receive a 5% discount on your first order. Beyond that, members get first access to new product drops, exclusive email-only discounts, and VIP customer support.
7. Do you require Age Verification?
Yes. By law, you must be the legal smoking age in your province or territory to purchase from Urban Mist Vapes. We use an industry-standard age verification process at checkout and upon delivery. Packages will require a signature and ID check by the carrier.
8. Can I return e-liquids if I don't like the flavor?
For health, safety, and hygiene reasons, all e-liquid purchases are final sale. However, if you experience a hardware defect with a device, please contact our support team within 14 days of receiving your order, and we will help make it right.